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Delivery & Returns

Deliveries
You will receive an order confirmation once your order has been successfully processed. In addition, a shipping confirmation e-mail will be sent once your order has been dispatched and this confirmation will also include a consignment number.

Prior to dispatch, you can login to your account using your email address and password, select ‘My Account’ at the top of the page and click the ‘Click here to review online orders’ link in the account options menu to view past orders and current orders that you have placed.

UK Mainland Shipping

  • Standard Delivery (Approx 2-5 working days) 
  • Special Delivery (next day delivery - ordered before 13:00)
Please note that any "special delivery" items ordered on a Friday, are not guaranteed until the following Monday - as Royal Mail do not count Saturdays as "working days" We aim to ship all orders placed before 1pm the same day.

International Shipping

(please note these are only approximate dates from Royal Mail website)

  • Europe:
  • Standard 2-3 working days
  • USA & Canada:
  • Standard 4-8 working days
  • Everywhere Else:
  • Standard 8-14 working days

      When we deliver your item they will collect a signature to confirm receipt. We then update the online tracking system with details of the delivery time and date. We also add an electronic copy of the signature taken, with the Electronic Proof of Delivery (ePOD) service to ensure maximum security. If you have not received your order, please contact us quoting your order number. Please note that delays can occur in customs, and these delays are beyond our control. Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information. Please note once your order is shipped, we will email you with tracking information. If you are not in to sign for the package the royal mail should leave a card, with details of where to collect. Furthermore, with the package tracking reference which have have been emailed to you, you can locate the package via the Royal Mail website & arrange for redelivery. Any package that is then returned by royal mail, as it has 'not been called for' or 'incomplete address' (it is customers responsibility to ensure a full valid address is entered) - we will email you via your account section of the website & notify you of such. We can reship item, however must charge you again for postage costs.

       

      Returns:

      When we send out your order, we will send a returns form and a pre-paid label, which you can use to return to us, making your shopping experience hassle free. 

      You can also download our freepost label here & returns form here.

      PLEASE NOTE THE PRE-PAID LABEL HAS NO TRACKING OR INSURANCE. YOU USE THIS AT YOUR OWN RISK & WE ALWAYS RECOMMEND UPGRADING THIS SERVICE, WITH THE ROYAL MAIL TO ADD TRACKING, AS WE CANNOT REFUND OR EXCHANGE ANY ITEM THAT HAS NOT BEEN RETURNED TO US. 

      We will email you confirmation when we have your return back and a further email once your refund has been processed. The item is your responsibility until it reaches us. For your own protection. The cost of returning the item to us is your responsibility.

      Your right to cancel any order starts the moment you place your order and ends 14 days from the day you receive your goods. If your order consists of multiple goods, the 14 day period runs from when you get the last of the batch. This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back to us. 
       
      We'll process your refund or exchange within 14 days after receipt of your return. All items must have the original tags still firmly attached, so please take care when trying the goods on at home. If the tag is removed, no refund will be issued and the item will be forwarded back to your address or a credit note issued.

      If you return something outside of the returns period, we reserve the right to issue a credit note or resend the goods ordered back to the original delivery address.

      Exchanges:

      If you would like to exchange your goods, please state this clearly on your returns form and enclose with the product when you return. Please always make sure you have noted your order number, name and address. 

      Our Returns Address is :

      Spoiled Brat Returns
      8 Forrest Drive, G61 4SJ

        If you are returning any goods from Europe or Worldwide, particularly the USA, please note on the package that they are RETURNED GOODS. The parcel can take up to 7 working days to be returned to our Warehouse, unless sent via special delivery.

        Made to order items (bespoke) can not be returned or cancelled, unless faulty.

         

        Faulty Item:

        If the item you received is faulty, please contact customer care quoting your order number, your name and address, details of the product and details of the fault, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. 

         

        Incorrect Item:

        If the item you received is not what you originally ordered, please contact customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. Goods must be sent back for inspection, before a refund will be issued. If product is found to be incorrect or faulty, then a replacement or refund will be issued along with a refund for postage costs.

         

            Discount Codes & Vouchers: 

            If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.

            Promotional Offers:

            All promotional offers, e.g. free gifts, must be returned in their entirety. Failure to comply may result in you being charged the full price for the items you keep. This returns policy does not affect your statutory rights.

             

            Note: when trying on items of clothing, please ensure that you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation. Jewellery care guidelines: Avoid contact with perfume, deodorant, hairspray or water. Avoid scratching your jewellery by storing in a non-abrasive box or pouch. Handle with care and do not apply any unnecessary force. 

             

            Made to Order:

            Please note that all made to order and special order items are non-returnable, non exchangeable. You will receive a confirmation e-mail at your purchase of made to order items with further details.


            Refusals:

            Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to us, and the customer will be credited for the product cost and tax, less shipping and handling Customer will be required to place a new order and will be responsible for any associated shipping charges. The customer is responsible for all duties and/or taxes. If you refuse an item and we are charged a duty and/or tax, that duty and/or tax amount will be deducted from your order total before we credit your account. Please see our FAQ's page for further help.