Spoiled Brat is an Online Womens Alternative Fashion Boutique which sells brands like Wildfox, The Ragged Priest, SkinnyDip London, IronFist, UNIF, Lavish Alice, Lauren Moshi and Many More. Shop for Wildfox Sweaters in our online Wildfox UK Store - Wildfox Online Stockist! Wildfox Store Finder.

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Help Center

Spoiled Brat - Frequently Asked Questions

Placing Orders & Making Payments :

Which Countries Do You Ship To?

What Are Your Postage Fees?

What payment methods do you accept?

Are my card details secure?

When will you Charge my Card?

What is a Pre-Order?

Ive seen a product in a magazine but cannot find it on the site?

What Currencies do You Use?

I have seen an item I like on your site, but it is cheaper on another site?

Will I be charged VAT on my order?

I have lost my password & cannot log into my account?

What is Marketplace?

Delivery Details & Order Amendments:

When will you ship my order?

Can I amend my delivery address or order?

Can I cancel my order?

I have received an email requesting passport or drivers licence, why?

I have not entered a discount code when I placed my order, can this be amended?

Where is my order?

How will I track my order progress?

I have missed my delivery & it has been returned to your premises?

I have missed my delivery?

My order is showing 'delivered' but I have not received it?

I have not received my order?

Problems & Returns:

What is your returns policy?

I live outside the UK & worried that if I send back a return it will be outside your returns policy timescale?

How do I return a package to you?

How do I know if you have received my return?

Can I return my order in person?

I have received an incorrect or faulty item?

Part of my order is missing?

When will my refund be processed?

Is postage refundable?

You have refunded the wrong amount?

Can I exchange my order?

I want to make a complaint?

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