Delivery

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You will receive an order confirmation once your order has been successfully processed. In addition, a shipping confirmation e-mail will be sent once your order has been dispatched and this confirmation will also include a consignment number.

All orders are sent out via Royal Mail.

You can track all parcels online clicking here 

Prior to dispatch, you can login to your account using your email address and password, select ‘My Account’ at the top of the page and click the ‘Click here to review online orders’ link in the account options menu to view past orders and current orders that you have placed.

UK Mainland Shipping

Standard Recorded Delivery (Approx 3-5 working days delivery)
Special Delivery (next day delivery - ordered before 1pm)

We aim to ship all orders placed before 3pm the same day. This excludes Next Day Deliveries which needs to be ordered before 1pm.

Orders placed after 1pm on Friday will be shipped on the following Monday

International Shipping:

• Europe:

Standard 2-3 working days

• USA & Canada:

Standard 4-8 working days

• Everywhere else:

Standard 8-14 working days

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When we deliver your item they will collect a signature to confirm receipt. We then update the online tracking system with details of the delivery time and date. We also add an electronic copy of the signature taken, with the Electronic Proof of Delivery (ePOD) service to ensure maximum security.

If you have not received your order, please contact us quoting your order number.

Please note that delays can occur in customs, and these delays are beyond our control.

The cost of shipping is calculated automatically on the billing page once the delivery destination is confirmed. Please note orders require a signature on receipt.

Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information

Please note once your order is shipped, we will email you with tracking information. If you are not in to sign for the package the royal mail should leave a card, with details of where to collect. Furthermore, with the package tracking reference which have have been emailed to you, you can locate the package via the Royal Mail website & arrange for redelivery.

Any package that is then returned by royal mail, as it has 'not been called for' or 'incomplete address' (it is customers responsibility to ensure a full valid address is entered) - we will email you via your account section of the website & notify you of such. We can reship item, however must charge you again for postage costs.