Please note items marked on the website as "marketplace" come direct from the brand & must be returned to the brand for refund or exchange, using the form enclosed with your parcel.
No discount codes can be applied to any Marketplace item, as these brands have opted out of our discounts schemes.
Click here for more information on delivery and returns information.
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Orders are sent out using Royal Mail.
FREE UK EXCHANGES
Please request return via your account & you will be emailed a returns form. If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition, within 14 days of receipt**.
We will issue a full refund for all full priced items (excluding original delivery charge) in accordance with the Distance Selling Regulations time-scale of 30 days / or exchange the item for a different size / colour if requested. Please see our returns policy for more information.
Our Loyalty Scheme is simple - we will give you a free £10 voucher for every £200 you spend on the spoiledbrat.co.uk website. If you spend £400 we will give you 2 x £10 vouchers, if you spend £600 we will give you 3 x £10 vouchers (and so on). You don’t necessarily need to spend £200 in one transaction, it is based on cumulative spend over a period of time.
You also collect points every time you shop, and will move up levels according to your points accumulated, which in turn gives you a discount off all orders. When you register you get points, every purchase earns you points, product reviews earn points and recommending your friends also earns points.
To quality for the scheme all you need to do is register an account with us and use this account each time you place an order with us. You can register via ‘Your Account’ in the top right of the page – it only takes a couple of minutes!